Repairing Your Sage Product

You have several options for processing your repair, depending on from where you are shipping your Sage product. Click on the appropriate link below for your origin shipping destination. Each link will describe the process for sending in your Sage product.

CLICK HERE If you are shipping the repair to Sage from the US and want to use our online repair form.

CLICK HERE if you are shipping to Sage from the US, but prefer to use our printable, mail-in form.

CLICK HERE if you are shipping from Canada.

CLICK HERE if you are shipping from anywhere outside the US or Canada.




LINKS TO OTHER WARRANTY RESOURCES

For details about the Sage Warranty Policy, follow this link to the Sage Warranty page.

For details about registering your Sage product, follow this link to our Product Registration page.


PROCESS FOR USING THE US ONLINE REPAIR FORM

Domestic US returns can now be processed using our on-line warranty repair form. This will allow you to process and track your repair more easily. Repairs submitted with our on-line system will also receive priority once they arrive here at Sage.

Due to our buying power we are pleased to be able to offer low-cost FedEx® rates when shipping your warranty repair to our factory via the on-line repair process. We will generate a FedEx® shipping label you can use to ship your Sage product back to us. The shipping label will have a low flat rate of $10.00 for rods and $7.00 for reels.

The original owner will be charged a $50 fee for each repaired rod, or $30 for each reel, to cover processing, insurance and return shipping from our factory to you after your repair is complete. Your credit card will be pre-authorized when the warranty request process is initiated but you will not be charged until your repair is finished and shipped back to you.

To use the online repair form, follow these steps:

  • First, login to your sageflyfish.com site account. Click to our Registration page if you need to create an account with us or click to our Login page if you already have an account.
  • Once you are logged in, click on My Account and go to the Registered Products tab.
  • If the product is not yet registered in our system, click the REGISTER A PRODUCT button and fill out the form. Click the SAVE REGISTRATION button when you are done.
  • Next, click on the Request Repair link for the product you just registered. Fill out the form describing the issues with the product. The details you provide will help expedite our inspection process.
  • Finally, click the ADD WARRANTY REQUEST TO CART button. This will add the Repair request to your cart. Proceed through the checkout process. After completing the checkout process, you will receive a pre-filled out FedEx® shipping label with packing instructions. We will also email you a link to the shipping label.

We will send you an email notification when we receive your product. We will also send you an email with a FedEx® tracking number when we ship the product back to you. Please note: this is available to US customers only at this time. Service options for our international customers have not yet changed.

Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year. During the winter a typical repair may take only a few days to process (plus transit time) but during fishing season this can be as long as four weeks. To ensure the best possible service please use our on-line repair process. Using the on-line repair process will ensure that the information that you provide to help us process the repair gets to us more quickly. You will also get priority service once your rod or reel arrives.

If you have further questions, please contact Sage Repairs at repairs@sageflyfish.com or by phone: (888) 848-7243




PROCESS FOR USING THE US PRINTABLE REPAIR FORM

Our new on-line warranty process has many benefits that will offer improved service, but if you wish to process a return with our paper form, you can find it here: US PRODUCT SERVICE FORM . Alternately, you can contact your local dealer to send in the item. You can find a local dealer with our Dealer Locator.

When shipping an item to us for repair please be sure to include all broken parts or pieces. See the paper form for detailed packing instructions. Please insure the rod or reel for the full value and use a carrier that provides a tracking number.

For all repairs shipped within the U.S., the original owner will be responsible for a $50 fee for each rod ($30 for each reel) repaired to cover the repair processing, return shipping and insurance.

If you provided us with an email address, we will send you an email notification when we receive your product. We will also send you an email with a FedEx® tracking number when we ship the product back to you.

Checking on the status of your repair: Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year. During the winter a typical repair may take only a few days to process (plus transit time) but during fishing season this can be as long as four weeks. To ensure the best possible service please use our on-line repair process. Using the on-line repair process will ensure that the information that you provide to help us process the repair gets to us more quickly. You will also get priority service once your rod or reel arrives.

If you have further questions, please contact Sage Repairs at repairs@sageflyfish.com or by phone: (888) 848-7243




PROCESS FOR USING THE CANADA REPAIR FORM

If you are shipping from Canada, please download and fill out our Canada CANADA PRODUCT SERVICE FORM . Alternately, you can contact your local dealer to send in the item. You can find a local dealer with our Dealer Locator.

When shipping an item to us for repair, see the paper form you downloaded for detailed packing instructions. Please enter all of the information on the form and send in a copy with your shipment. Be sure to insure the rod or reel for the full value and use a carrier that provides a tracking number.

For all repairs shipped to Canada, the original owner will be responsible for a $50 fee for each rod ($30 for each reel) repaired to cover the repair processing, return shipping and insurance. Canada customers will be responsible for all related customs and duty charges.

If you provided us with an email address, we will send you an email notification when we receive your product. We will also send you an email with a FedEx® tracking number when we ship the product back to you.

Checking on the status of your repair: Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year. During the winter a typical repair may take only a few days to process (plus transit time) but during fishing season this can be as long as four weeks.

If you have further questions, please contact Sage Repairs at repairs@sageflyfish.com or by phone: (888) 848-7243




PROCESS FOR USING THE INTERNATIONAL REPAIR FORM

If you are shipping from an address outside of the US or Canada, please download and fill out our International INTERNATIONAL PRODUCT SERVICE FORM . Alternately, you can contact your local dealer to send in the item. You can find a local dealer with our Dealer Locator.

When shipping an item to us for repair, see the paper form you downloaded for detailed packing instructions. Please enter all of the information on the form and send in a copy with your shipment. Be sure to insure the rod or reel for the full value and use a carrier that provides a tracking number.

For all repairs shipped outside the US or Canada, the original owner will be responsible for a $65 fee for each rod or reel repaired to cover the repair processing, return shipping and insurance. International customers will be responsible for all related customs and duty charges.

If you provided us with an email address, we will send you an email notification when we receive your product. We will also send you an email with a FedEx® tracking number when we ship the product back to you.

Checking on the status of your repair: Just as you would expect our repair department gets busy during fishing season (June-September). The time to complete a repair typically gets longer during this time of year. During the winter a typical repair may take only a few days to process (plus transit time) but during fishing season this can be as long as four weeks.

If you have further questions, please contact Sage Repairs at repairs@sageflyfish.com or by phone: 206-780-8798